We regret to inform you that it is not possible to change an order or cancel it once it has been received. Should you have any concerns about an order you have placed, please contact us immediately at email@example.com and we will endeavour to assist you.
You can be assured that shopping with DRESSLLAND is safe. We use secure payment getaways and our site is SSL protected.
Security is very important to us at DRESSLLAND and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
The delivery company might in some cases leave it with a neighbour or your safe place but in most cases a signature is needed. If that is the case, then they will attempt to delivery again the next day. They usually do leave a note to say that they tried to deliver.
Customs & import duty charges do not apply to customers in the UK or EU.
For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.
If you want to return, then make sure it's within 14 days and that...
the items are unworn and unwashed
the items all still have tags attached
there are no make up stains
It's super easy!
Step 1: Returns must be made within 14 days of receipt. To return your unwanted item(s), please write us an email with full information.
Step 2: Return your item(s) in the original packaging, with the tags still attached. We're unable to accept returns for any jewellery, cosmetics, perfume where the cellophane packaging has been removed or any underwear or swimwear where the hygiene seal has been removed.
Step 3: We will send you return address details. Customer is responsible for return cost, unless item is faulty or wrong order.
Oh, and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.
If you’ve returned items, please allow up to 8 working days for us to receive your item(s), process your return and confirm your refund amount. We’ll send you an email when this has been done, once we've confirmed that your return has been processed, please allow the following times for your refund to reach you.
Approximate refunds times:
Bank Account payments will take 5 - 10 working days
PayPal payments will take 1 - 2 working days
Not heard after 8 working days? If you have checked your return tracking status and still need help, please get in touch with our Customer Care Team, quote your order number and details of the item(s) returned for a speedy response.
We’re super quick at processing orders to make sure you get your new stuff as soon as possible.
You can amend your order as much as you like before you click “Confirm & Pay” but after this point you won’t be able to make any changes, and your items will be sent out to you as per your order confirmation.
We’re super quick at processing orders to make sure you get your new threads as soon as possible. So unfortunately once your order’s been placed we can’t make any changes to your delivery address and your order will be sent out to you as per your order confirmation.
Oh no! We understand how frustrating it is that the item you are obsessing over is currently out of stock. We’re in the business of fast fashion so sometimes you have to be quick to grab the pieces you’re coveting.
We’re always looking out for the hottest items and often restock/stock similar styles we’re sure you will fall in love with.
We understand how frustrating this must be. As we’re in the business of fast fashion occasionally this can happen if an item is really popular and selling fast.
These cases are rare, but if an item in your order sells out, we’ll contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we’ll dispatch the rest of your order and refund the out of stock item.
We often restock popular items or similar styles - keep close eye on our website for updates.
If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This doesn’t apply to items that have been worn or used, jewellery, underwear or swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.
To exercise the right to cancel, you must inform DRESSLLAND of your decision to cancel the contract by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order.
You must then return the items to us. We will send you return address
We’ll refund the full price you paid for the items. The refund will be made to you using the same method of payment as you used for the original transaction.
Note that you are responsible for the cost of returning your item to us.
Once you’ve added your must-haves to your bag you need to click “view chart/checkout” and click "discount/promo codes". Enter your discount code into the box and click “Submit”. You can then head over to the checkout to complete your order.
Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.
Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
It's easy to get in touch with us. For an instant response, just hit the "chat" icon at the bottom right corner of your screen. If chat isn't available, hit the icon to send us an email and we'll get back to you shortly. Alternatively, you can direct message us on Twitter, or private message us on Facebook.
Don't forget, if you are contacting us about an order, we need your email address or order number to sort you out as quickly as possible.