DRESSLLAND

Help Center

FAQ

Payments

What payment method DRESSLLAND accept?

Can I cancel my order?

How do I know that you have received my order?

I have problems with completing my order, what should I do?

Do I have to pay VAT?

Is my payment information safe?

When will I be charged?

Deliveries

How much is the cost for deliveries?

How long it takes to get my order?

What if I am not home when my parcel is delivered?​

How do I track my delivery?

what are my delivery options?

Will I be charged customs & import duties?

What time can I expect my delivery?

Can you deliver to addresses other than my billing address?

What delivery couriers do you use?

Returns

How do I return an item?

how long until my return is processed?

Can I exchange an item if I want to?

What's the deal when it comes to your returns policy?

Orders

Where's my order?

Can I amend my order?

Can I amend my delivery address?

I’ve seen a product but it’s not in stock any more?

Why was I able to place an order for an out of stock item?

Do I have the right to cancel?

Why has my order been cancelled?

Do you have any promotional codes?

Do you accept student discount?

Can I use more than one discount code on my order?

What happens if I forget to use a discount code?

How do I use a discount code?

Why won't my discount code work?

Why am I unable to access/order from your website?

Contact Us

Contact Us

I've got a question, how do I get in touch?

Do you have any retail stores?

I'm a blogger and would love to collaborate with DRESSLLAND!

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